Troubleshooting

Incorrect Webshop Styling

Problem:

The styling of the webshop theme is incorrect.

Symptoms:

• The background of the webshop is of a different colour than it is set in the theme configuration.
• Some colours are missing.

Cause:

The wildcard mapping is not configured.

Solution:

Add the wildcard mapping to the website in IIS 6:

Step 1: On the 'Mappings' tab click the 'Insert' button:

Adding an Application Extension Mapping

Make sure that the 'Verify that file exists' check box is unchecked.

Step 2: Locate the 'aspnet_isapi.dll' file by clicking the 'Browse' button:
c:\windows\microsoft.net\framework\v4.0.30319\aspnet_isapi.dll

If 64-bit version of Windows is installed on the server then type the path to the DLL in the 'Executable' field: c:\windows\microsoft.net\framework64\v4.0.30319\aspnet_isapi.dll Make sure that in the <system.webServer> node of the backoffice and frontend 'web.config' files the value for the 'requireAccess' attribute is set to "None": <system.webServer> <handlers> <add name="wildcard sc" path="*" verb="*" type="" modules="IsapiModule" scriptProcessor="C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_isapi.dll" resourceType="Unspecified" requireAccess="None" preCondition="classicMode,runtimeVersionv4.0,bitness64" /> </handlers> </system.webServer>

Step 3: Restart the application pool for a website.

For more detailed information about the wildcard configuration read the 'Configure IIS' chapter.

Applies to:
All scenarios with IIS 6